At Dream Salon Equipment, your satisfaction is our priority. We have designed our Refunds Policy to be transparent and fair, ensuring that you are informed and confident about the refund process. Below, you will find a comprehensive guide to our refund procedures.
Eligibility for Refunds
Defective Items: If you receive a defective item, you are eligible for a refund when the item is returned within 30 days of the original invoice date. We aim to make the process straightforward and efficient.
Non-Defective Items: Refunds for non-defective items returned within the 30-day return window are possible, subject to certain conditions and applicable fees.
Manufacturer Restrictions: Some products may have manufacturer-imposed return or refund restrictions. Please contact us if you have questions about specific product eligibility.
Restocking Fee
Fee Details: A 25% restocking/reconditioning fee applies to non-defective items returned for a refund.
Calculation: This fee is calculated based on the original purchase price of the product.
Refund Process
Inspection of Returns: All returned items undergo a thorough inspection according to our inspection criteria. This step ensures that the item meets our return standards.
Approval and Processing: Once the return is approved after inspection, the refund process is initiated.
Refund Method: Refunds are issued to the original payment method only, ensuring a direct and secure transaction.
Refund Time Frame
Processing Period: Refunds are processed within 10 business days from the time we receive your return.
Credit Issuance: While we typically refund to the original payment method, in-house credit may be offered if specified or agreed upon.
Shipping and Handling Charges
Non-Refundable Costs: Shipping and handling charges are non-refundable.
Return Shipping: Customers are responsible for all return shipping expenses.
Refund Exceptions
Custom Orders: Please note that custom orders are not eligible for refunds under any circumstances.
Condition of Returns: Items that are damaged, incomplete, or in a condition unsuitable for resale will not qualify for a refund.
Initiating a Refund
Return Authorization (RA): To start the refund process, contact Dream Salon Equipment to obtain an RA number. This number must be included with your return.
Shipping and Packaging: Follow the packaging and shipping instructions provided in our Returns Policy to ensure your return is accepted.
Contact Information: For questions regarding the refund process or eligibility, reach out to our customer service team.
Important Notice
If a returned item does not meet our refund criteria, we will document and communicate our findings. A detailed explanation will be provided, and the item will be returned to you. We strive to handle each refund request with fairness and clarity.
