Thank you for choosing Dream Salon Equipment for your salon needs. Our commitment to quality and customer satisfaction is paramount, which is why we offer a comprehensive 365-day warranty for our products. Please carefully review the guidelines and restrictions below to understand the coverage and process.
365-Day Warranty Coverage
Eligibility: The warranty is valid for 365 days from the date of purchase and is available only to the original purchaser of the product.
Coverage: We cover returns and exchanges for product failures due to non-human factors. Our responsibility under this warranty is limited to repairing or replacing defective items.
Exclusions: The warranty does not cover damage resulting from neglect, misuse, or normal wear and tear from regular use.
Warranty Claim Process
Proof of Defect: To initiate a warranty claim, the original purchaser must provide evidence of the defect. This can include photos and/or videos demonstrating the issue.
Proof of Purchase: The defective item, along with the original purchase receipt, must be presented to the dealer from whom it was purchased.
Dealer Coordination: The dealer will coordinate with Dream Salon Equipment for the necessary repairs or replacement of the defective item.
Additional Information
Dream Salon Equipment reserves the right to amend this warranty policy. However, the policy in place at the time of your purchase will be honored.
For any questions or assistance with the warranty process, please contact us at support@dreamsalonequipment.com. Our dedicated team is here to ensure your satisfaction and support.
By purchasing from Dream Salon Equipment, you acknowledge and agree to the terms outlined in our warranty policy. Our goal is to provide you with high-quality products and peace of mind, knowing that your investment is protected.
