At Dream Salon Equipment, we are dedicated to providing an excellent shopping experience and the timely delivery of your orders. Below, we outline our comprehensive Shipping & Delivery Policy to keep you informed every step of the way.
1. Shipping Overview
DreamSalonEquipment.com proudly offers free shipping on all orders, ensuring you receive your products without additional shipping costs. Our team works diligently to process and ship your orders as quickly as possible.
Processing Time: Orders are processed and shipped within 1-3 business days. Please note that we do not ship or deliver on weekends or holidays.
Potential Delays: During periods of high order volume, shipments may be delayed by a few days. If this occurs, we will notify you via email with an updated delivery estimate.
Total Delivery Time: Once your order is shipped, delivery typically takes an additional 1-10 business days, resulting in an estimated total delivery time of 2-13 business days.
Order Confirmation and Tracking
After your order has been processed and shipped, you will receive a confirmation email with tracking information. This allows you to track your shipment in real-time. If you do not receive a tracking number within the expected timeframe, please contact our support team at support@dreamsalonequipment.com for assistance.
2. Holidays Impact
Shipping and delivery times may be affected during the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
During these holidays, slight delays may occur, and we will inform you of any potential impacts on your order.
3. Wrong Address Disclaimer
Customers are responsible for providing accurate shipping information. If you realize an error in your shipping address, please contact us immediately. While we strive to process orders quickly, there is a limited window to make corrections.
4. Undeliverable Orders
Orders returned to us as undeliverable due to incorrect shipping information will be subject to a restocking fee. The amount will be determined at our discretion.
5. Lost or Stolen Packages
DreamSalonEquipment.com is not responsible for packages lost or stolen after delivery. If your tracking information indicates that the package was delivered but you did not receive it, please report the issue to local authorities and contact our support team for further guidance.
6. Return Request Days
We allow returns within 30 days of the original purchase date. Items must be returned unopened and unused to qualify for a refund or exchange.
7. Out-of-Stock Items
If an item in your order is out of stock, we will notify you via email with the expected restock date. By default, we will wait for all items to be in stock before dispatching your order unless otherwise directed by you. For backordered items, we will provide periodic updates until your order is shipped.
8. Import Duty and Taxes
For international orders, customers are responsible for any import duties and taxes that may apply upon arrival in the destination country.
9. Acceptance of Terms
By accessing our site and placing an order, you agree to the terms outlined in this Shipping Policy.
10. Contact Information
For questions or further assistance, please reach out to us at:
