At Dream Salon Equipment, we prioritize customer satisfaction and strive to provide a hassle-free return process. To make the process seamless, we have outlined our return policy clearly to help you manage returns effectively.
Return Window for All Products
We accept returns within 30 days of the original invoice date. Whether you’re returning a product due to a defect or a change of mind, your return must meet the criteria outlined below to be processed smoothly.
Returns are only accepted for products that are in new condition, unused, and in their original packaging.
General Return Guidelines
Complete and Original Packaging: All returns must include the original packaging, accessories, manuals, and any included items. Missing components or incomplete packaging may result in delays, additional fees, or rejection.
Processing Time: Returns are typically processed within 10 business days of receipt, and refunds will be issued to the original payment method.
Return Scenarios and Solutions
Defective Item Returns
Eligibility: We accept returns for defective items within 30 days of purchase. Depending on our assessment, we may issue a refund, send a replacement, or exchange the product.
Resolution: Refunds will be sent to the original payment method only.
Exchanges
We accept exchanges for both defective and non-defective items within the 30-day return window. Please contact us to arrange an exchange.
Manufacturer Restrictions
Some manufacturers impose return restrictions that may affect our ability to accept returns or provide replacements. Contact us for specific manufacturer policies.
Common Return Situations
Product Not Delivered (Lost in Transit):
Action: Check tracking information and contact the courier for confirmation. If confirmed as lost, contact us for assistance.
Resolution: We can issue a refund or send a replacement, subject to availability.
Damaged Upon Arrival:
Immediate Reporting: Inspect your order upon delivery and report any damages with photographic evidence.
Resolution: Upon validation, we will provide a refund or replacement based on your preference.
Manufacturing Defects (Warranty Claims):
Coverage: Covered under our standard one-year warranty. Contact us within the warranty period for repair, replacement, or refund.
Exclusions: Normal wear and tear or misuse are not covered.
Change of Mind:
Conditions: The item must be in unused and original condition.
Restocking Fee: A 25% restocking fee applies, and customers are responsible for return shipping costs.
Refund Method: Refunds will be issued to the original payment method only.
Incorrect Product Received:
Action: Notify us as soon as possible if you receive the wrong product.
Resolution: We will arrange for the return of the incorrect item and cover the shipping costs to send the correct product.
Non-Defective Item Returns
Original Condition Required: Non-defective returns must be in their original packaging with all included materials.
Restocking Fee: A 25% restocking fee will be applied.
Refunds: Refunds for non-defective items will be sent to the original payment method only. Custom orders are not eligible for return under any circumstances.
Steps to Return Your Product
Step 1: Confirm Your Return Details
Ensure that the return includes all original items and packaging. Returns missing essential components or improperly packed may be denied or incur extra fees.
Step 2: Obtain a Return Authorization (RA) Number
Contact our support team to request an RA number. Returns without an RA number will not be accepted. RA numbers expire 15 days after issuance.
Step 3: Securely Ship Your Return
We will provide a prepaid return label at no cost to you. Use this label to securely ship the item. We recommend fully insuring your package and using a traceable carrier for your protection. Dream Salon Equipment is not responsible for items lost or damaged during return transit.
Important Notice for Non-Eligible Returns
If your return does not meet the required criteria, we will document the condition, photograph the product and packaging, and provide a detailed explanation for denial. The item will be shipped back to you. For questions about non-eligible returns, contact us at +1 (224) 283-5131 for assistance.
