At Dream Salon Equipment, we stand by the quality of our products and are committed to providing our customers with peace of mind. This Warranty Policy outlines the terms and conditions under which we offer a one-year warranty on our products unless specified otherwise.
1. Warranty Coverage
Standard One-Year Warranty
All products purchased from DreamSalonEquipment.com come with a one-year warranty from the date of purchase.
This warranty covers manufacturing defects and issues under normal use conditions.
What is Covered
Defects in materials or workmanship.
Malfunctions that occur under normal usage and maintenance.
What is Not Covered
Damages due to misuse, abuse, or improper handling.
Damage resulting from modifications or unauthorized repairs.
Normal wear and tear, including cosmetic damage such as scratches or fading.
Issues caused by failure to follow product care and usage instructions.
Damages from external factors such as accidents, natural disasters, or power surges.
2. Warranty Claim Process
Initiating a Claim
To initiate a warranty claim, please follow these steps:
Provide proof of purchase, a detailed description of the defect, and any supporting documentation or photographs.
Evaluation and Resolution
Once we receive your claim, our team will review the details and may request additional information if necessary.
If your product is determined to be covered under warranty, we will decide whether to repair, replace, or offer a refund for the product at our discretion.
Repairs or replacements under warranty are provided at no additional cost to the customer.
3. Limitations and Exclusions
Dream Salon Equipment is not liable for any damages beyond the cost of the product. This includes incidental or consequential damages such as loss of use or income, even if advised of the possibility.
Warranty service may be limited to the country where the product was originally purchased.
4. Customer Responsibilities
It is the customer’s responsibility to ensure the product is maintained and used in accordance with the manufacturer’s instructions.
If requested, customers must return the defective product for inspection at their own cost. If the defect is covered under warranty, Dream Salon Equipment will reimburse reasonable shipping charges.
5. Additional Terms
Any repairs or replacements provided under warranty do not extend the original warranty period.
If a product is replaced or repaired, the warranty on the new or repaired product is valid for the remaining time of the original warranty period.
6. How to Contact Us
If you have questions about this Warranty Policy or need further assistance, please contact us:
